Anyone can leave a review, with a valid email address. We do not force customers to create an account to place an order. This is why customers who are not registered in our system can also leave the review.

To post a review you must enter a valid email address.

Both positive and negative reviews are posted on flow-cosmetics.nl.

We do not work with paid reviews. As a result, they are not placed on the flow-cosmetics.nl website.

If someone posts a review on flow-cosmetics.nl, we receive an email about a new review. These are checked during office hours (9:00 AM - 17:00 PM). If a review is posted between 9 a.m. and 16:30 p.m., it will be checked and published the same day. If a review is posted outside the stated office hours, it will be checked the following day.

If we see that a review contains foul language or inaccuracies, we always ask the reviewer to adjust or remove it. If we do not receive a response within 72 hours, the review will be deleted.

The legal warranty applies to all items you purchase from us. Legal warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also have a manufacturer's warranty. This guarantee does not affect the legal guarantee. 

Read more about the legal guarantee.

If you have a complaint about our products or our service, you can contact us

contact us via the contact form or info@flow-cosmetics.nl. You will receive a substantive response from us within 14 days of receiving your complaint. If you are not satisfied with the handling of your complaint, you can also submit it via the European ODR Platform (https://ec.europa.eu/consumers/odr/). We do not participate in a dispute resolution procedure.