Terms & Conditions
General terms and conditions The Greenest Cosmetics
https://flow-cosmetics.nl/
General terms and conditions based on the model terms and conditions of WebwinkelKeur.
Table of contents
Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The contract
Article 6 - Right of withdrawal
Article 7 - Costs in case of withdrawal
Article 8 - Exclusion of right of withdrawal
Article 9 - Price
Article 10 - Conformity and warranty
Article 11 - Delivery and implementation
Article 12 - Duration Trades: duration, termination and renewal
Article 13 - Payment
Article 14 - Complaints
Article 15 - Disputes
Article 16 - Additional or different terms
Article 1 - Definitions
In these terms and conditions shall apply:
1. Reflection period: the period within which the consumer can make use of his right of withdrawal; Read everything
about cooling-off period.
2. Consumer: the natural person who does not act in the exercise of a profession or business and a
enters into a distance contract with the entrepreneur;
3. Day: calendar day;
4. Duration transaction: a distance contract relating to a series of products and/or services,
whose delivery and/or purchase obligation is spread over time;
5. Durable medium: any instrument that enables the consumer or entrepreneur to store information that is
to store the information personally addressed to him in a manner that facilitates future consultation and unaltered reproduction
of the stored information.
6. Right of withdrawal: the option for the consumer to cancel the purchase within the cooling-off period
distance contract;
7. Model form: the model withdrawal form provided by the entrepreneur who
consumer can indicate when he wishes to exercise his right of withdrawal.
8. Entrepreneur: the natural or legal person who provides products and/or services remotely to consumers
offers;
9. Distance contract: an agreement whereby, within the framework of a distance contract, the entrepreneur
organised system for distance selling of products and/or services, up to and including the closing of the
agreement only one or more techniques for distance communication are used;
10. Distance communication technology: means that can be used to conclude a contract
agreement, without the consumer and entrepreneur being in the same room at the same time.
11. Terms and Conditions: The present Terms and Conditions of the Entrepreneur.
Article 2 - Identity of the entrepreneur
The Greenest Cosmetics
Grain for fish 18620
2132GL Hoofddorp
The Netherlands
T
E welcome@greenestcosmetics.com
Company ID 90272390
VAT number NL865262287B01
Article 3 - Applicability
1. These general terms and conditions apply to every offer made by the entrepreneur and to every agreement concluded
distance contract and orders concluded between entrepreneur and consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions will be provided to the consumer.
made available to the consumer. If this is not reasonably possible, the distance contract will be concluded before
is concluded, it is indicated that the general terms and conditions are available for inspection at the entrepreneur and that they are available upon request
be sent to the consumer free of charge as soon as possible.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before
the distance contract is concluded, the text of these general terms and conditions is provided electronically
be made available to the consumer in such a way that it can be used by the consumer
can be stored in a simple manner on a durable data carrier. If this is not reasonably possible
If possible, before the distance contract is concluded it will be indicated where the general terms and conditions apply.
conditions can be consulted electronically and that they can be sent to the consumer at the consumer's request
will be sent free of charge electronically or otherwise.
4. In the event that, in addition to these general terms and conditions, specific product or service conditions also apply
apply, the second and third paragraphs apply accordingly and the consumer can, in the event
in the event of conflicting general terms and conditions, always rely on the applicable provision that is most appropriate for him
is favorable.
5. If one or more provisions in these general terms and conditions are invalid at any time, in whole or in part,
are void or annulled, the agreement and these conditions will remain in force for the rest and will
the provision in question shall be replaced without delay by mutual agreement with a provision that reflects the scope of
as close to the original as possible.
6. Situations not covered by these general terms and conditions must be assessed 'in spirit'
of these general terms and conditions.
7. Any ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions should be
to be interpreted 'in the spirit' of these general terms and conditions.
Article 4 - The offer
1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated
stated in the offer.
2. The offer is free of charge. The entrepreneur is entitled to change and modify the offer.
3. The offer contains a complete and accurate description of the products and/or services offered. The
description is sufficiently detailed to enable the consumer to properly assess the offer
If the entrepreneur uses images, they must be a true representation of the
products and/or services offered. Obvious mistakes or obvious errors in the offer are binding
entrepreneur not.
4. All images, specifications and data in the offer are indicative and cannot give rise to
compensation or termination of the agreement.
5. Images of products are a true representation of the products offered. Entrepreneur
cannot guarantee that the colours displayed exactly match the actual colours of the products.
6. Each offer contains such information that it is clear to the consumer what the rights and obligations are,
that are linked to the acceptance of the offer. This concerns in particular:
The price including taxes;
The possible shipping costs;
The manner in which the agreement will be established and what action is required for this purpose;
Whether or not it applies to the right of withdrawal;
The manner of payment, delivery and execution of the agreement;
the period for accepting the offer, or the period within which the entrepreneur will pay the price
guarantees;
the amount of the rate for distance communication if the costs of using the technology are for
distance communication are charged on a different basis than the regular basic rate for the
means of communication used;
or the agreement is archived after it has been concluded and, if so, how it can be archived for the consumer
to consult is;
the way in which the consumer, before concluding the agreement, has paid him in the context of the
can check the data provided in the agreement and, if desired, restore it;
Any other languages in which, in addition to the Dutch, the agreement can be concluded;
the codes of conduct to which the entrepreneur has subscribed and the way in which the consumer complies with these
can consult codes of conduct electronically; and
The minimum duration of the remote agreement in case of a long-term transaction.
Article 5 - The contract
1. Subject to the provisions of paragraph 4, the agreement shall be concluded at the time of acceptance.
by the consumer of the offer and compliance with the conditions set therein.
2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm
receipt of acceptance of the offer by electronic means. As long as the agreement of this
If acceptance has not been confirmed by the entrepreneur, the consumer can cancel the agreement.
3. If the agreement is concluded electronically, the entrepreneur will provide appropriate technical and
organizational measures to secure the electronic transfer of data and ensures that
secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate measures
observe safety precautions.
4. The entrepreneur can - within legal frameworks - determine whether the consumer meets his
can meet payment obligations, as well as all those facts and factors that are relevant to a
responsibly entering into the distance contract. If the entrepreneur, based on this investigation,
If the consumer has grounds not to enter into the agreement, he is entitled to submit an order or request with reasons.
refuse or attach special conditions to the implementation.
5. The entrepreneur will provide the consumer with the following information in writing or on the product or service:
in such a way that it can be stored by the consumer in an accessible manner on a
durable data carrier, please include:
The visiting address of the entrepreneur's establishment where the consumer is entitled to complaints;
the conditions under which and the manner in which the consumer can exercise the right of withdrawal,
or a clear statement regarding the exclusion of the right of withdrawal;
The information about guarantees and existing post-purchase service;
the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information
the consumer has provided before the performance of the agreement;
the requirements for terminating the agreement if the agreement has a duration of more than one
years or of indefinite duration.
6. In the event of an extended transaction is the provision in the previous paragraph applies only to the first delivery.
7. Each agreement is entered into under the suspensive conditions of sufficient availability
of the products concerned.
Article 6 - Right of withdrawal
When delivering products:
1. When purchasing products, the consumer has the option to cancel the agreement without specifying
reasons to cancel within 14 days. This cooling-off period starts on the day after you receive the product
by the consumer or a person designated in advance by the consumer and made known to the entrepreneur
representative.
2. During the cooling-off period, the consumer will handle the product and packaging with care. He will
unpack or use the product only to the extent necessary to assess whether it
wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all
supplied accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur
return, in accordance with the reasonable and clear instructions provided by the entrepreneur.
3. If the consumer wishes to exercise his right of withdrawal, he is obliged to do so within 14 days,
after receiving the product, to inform the entrepreneur. The consumer must make this known
do so using the model form or by means of another means of communication such as e-mail. After the
If the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product
to be returned within 14 days. The consumer must prove that the delivered goods were received on time.
returned, for example by means of proof of shipment.
4. If the customer has not indicated that he wishes to make use of the terms mentioned in paragraphs 2 and 3 after the expiry of the periods mentioned in paragraphs 2 and 3,
If the consumer exercises his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a
fact.
On delivery of services:
1. When services are supplied, the consumer has the option to cancel the agreement without giving any reasons.
cancel for at least 14 days, starting on the day the agreement is concluded.
2. In order to exercise his right of withdrawal, the consumer will follow the instructions given by the entrepreneur
the offer and/or reasonable and clear instructions provided in this regard at the time of delivery.
Article 7 - Costs in case of withdrawal
1. The consumer bears the direct costs of returning the product.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but
refund within 14 days after cancellation. This is subject to the condition that the product has already been returned.
has been received by the online retailer or conclusive proof of complete return can be provided.
Refunds will be made via the same payment method used by the consumer unless the consumer
expressly consent to an alternative payment method.
3. If the product is damaged due to careless handling by the consumer, the consumer is liable
liable for any diminished value of the product.
4. The consumer cannot be held liable for any diminished value of the product if:
the entrepreneur has not been provided with all legally required information about the right of withdrawal, this must be
happen before the purchase agreement is concluded.
Article 8 - Exclusion of right of withdrawal
1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraph 2
and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly states this in the offer,
at least in good time before the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
made by the entrepreneur in accordance with the consumer's specifications;
that are clearly personal in nature;
that can not be returned due to their nature;
that spoil or become obsolete;
the price of which is subject to fluctuations on the financial market over which the entrepreneur has no influence
has;
for individual newspapers and magazines;
for audio and video recordings and computer software of which the consumer has broken the seal;
For hygienic products whose consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
concerning accommodation, transport, restaurant business or leisure activities to be performed on a specific date or
during a certain period;
the supply of which has begun with the express consent of the consumer before the cooling-off period has expired
expired;
Regarding bets and lotteries.
Article 9 - Price
1. During the validity period stated in the offer, the prices of the products and/or services offered
services will not be increased, except for price changes due to changes in VAT rates.
2. By way of exception to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to
fluctuations in the financial market over which the entrepreneur has no influence, with variable prices
offer. This commitment to fluctuations and the fact that any prices stated are indicative prices,
are stated in the offer.
3. Price increases within 3 months after the conclusion of the agreement are only permitted if
they are the result of statutory regulations or provisions.
4. Price increases from 3 months after the conclusion of the agreement are only permitted if the
entrepreneur has agreed to this and:
they are the result of legislation or regulations; whether
the consumer has the authority to cancel the agreement with effect from the day on which the
price increase takes effect.
5. The prices include VAT mentioned in the supply of products or services.
6. All prices are subject to printing and typographical errors. The consequences of printing and typographical errors are excluded.
No liability is accepted. In case of printing or typographical errors, the entrepreneur is not obliged to produce the product in accordance with the
to supply the wrong price.
Article 10 - Conformity and warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of soundness and/or usability and the date
legal provisions and/or government regulations existing at the time the agreement is concluded.
If agreed, the entrepreneur also guarantees that the product is suitable for other purposes than
normal use.
2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the statutory rights and
claims that the consumer can assert against the entrepreneur on the basis of the agreement.
3. Any defects or incorrectly delivered products must be reported within 2 months of discovering the defect.
must be reported to the entrepreneur in writing.
4. The entrepreneur's warranty period corresponds to the manufacturer's warranty period. However, the entrepreneur is
never responsible for the final suitability of the products for each individual application
by the consumer, nor for any advice regarding the use or application of the
Products.
5. The warranty does not apply if:
the consumer has repaired and/or edited the delivered products himself or has had them done by third parties
repair and/or edit;
the delivered products have been exposed to abnormal conditions or are otherwise handled carelessly
treated or treated contrary to the instructions of the entrepreneur and/or on the packaging;
the defect is wholly or partly the result of regulations that the government has imposed or will impose
regarding the nature or quality of the materials used.
Article 11 - Delivery and implementation
1. The entrepreneur will take the greatest possible care when receiving and distributing the goods.
execution of orders for products and when assessing applications for the provision of services.
2. The place of delivery is the address that the consumer has notified to the company.
3. Subject to the provisions of paragraph 4 of this article, the company will accept
execute orders with all due haste, but at the latest within 30 days, unless the consumer has agreed
with a longer delivery time. If delivery is delayed, or if an order is not delivered or not delivered
If the order can only be partially executed, the consumer will receive this no later than 30 days after he has received it.
placed an order. In that case, the consumer has the right to cancel the agreement without costs.
to cancel. The consumer is not entitled to compensation.
4. All delivery times are indicative. The consumer cannot derive any rights from any stated terms.
borrowing. Exceeding a term does not entitle the consumer to compensation.
5. In the event of termination in accordance with paragraph 3 of this article, the entrepreneur will pay the amount that the consumer
paid as soon as possible, but no later than 14 days after cancellation.
6. If delivery of an ordered product proves impossible, the entrepreneur will make every effort to arrange a delivery.
to provide a replacement item. This will be communicated in a clear and comprehensible manner at the latest upon delivery.
notified that a replacement item will be delivered. The right of withdrawal does not apply to replacement items.
are excluded. The costs of any return shipment are borne by the entrepreneur.
7. The risk of damage and/or loss of products rests with the entrepreneur until the moment of
delivery to the consumer or a previously designated and to the entrepreneur announced
representative, unless expressly agreed otherwise.
Article 12 - Duration Trades: duration, termination and renewal
Termination
1. The consumer can enter into an agreement for an indefinite period of time which extends to the regular
delivery of products (including electricity) or services, cancel at any time, taking into account
of the agreed termination rules and a notice period of no more than one month.
2. The consumer may enter into an agreement for a definite period of time which extends to the regular
delivery of products (including electricity) or services, at any time by the end of the
terminate for a certain period, taking into account agreed termination rules and a notice period
of a maximum of one month.
3. Consumers can the agreements mentioned in the preceding paragraphs:
cancel at any time and not be limited to cancellation at a specific time or in a specific
period;
At least terminate in the same manner as they have been incurred by him;
Always terminate with the same notice period as the entrepreneur has undertaken for himself.
Extension
1. An agreement entered into for a specific period of time and which provides for the regular delivery of products
(including electricity) or services, may not be automatically extended or renewed for a
certain duration.
2. By way of exception to the previous paragraph, an agreement entered into for a fixed period and intended to
regular delivery of daily newspapers, weekly newspapers and magazines will be tacitly extended for a
fixed term of up to three months, if the consumer terminates this extended agreement towards the end of
the extension can be cancelled with a notice period of no more than one month.
3. An agreement entered into for a specific period of time and which provides for the regular delivery of products
or services, may only be tacitly extended for an indefinite period if the consumer may at any time
cancel with a notice period of no more than one month and a notice period of no more than three months
if the agreement concerns the regular, but less than monthly, delivery of daily,
news and weeklies and magazines.
4. An agreement with a limited duration for the regular delivery of daily, news and
Weekly newspapers and magazines (trial or introductory subscription) are not automatically continued and end
automatically after the trial or introductory period.
Duration
1. If an agreement has a duration of more than one year, the consumer may terminate the agreement after one year.
cancel at any time with a notice period of no more than one month, unless reasonableness and fairness prevail
object to termination before the end of the agreed term.
Article 13 - Payment
1. Unless otherwise agreed, amounts owed by the consumer must be paid
fulfilled within 7 working days after the start of the cooling-off period as referred to in Article 6 paragraph 1. In the event of a
agreement to provide a service, this period commences after the consumer has received confirmation of the
received the agreement.
2. The consumer has the duty to immediately report any inaccuracies in payment details provided or stated.
to report to the entrepreneur.
3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions,
to charge the reasonable costs made known to the consumer in advance.
Article 14 - Complaints
1. The entrepreneur has a sufficiently well-known complaints procedure and handles the complaint
in accordance with this complaints procedure.
2. Complaints about the performance of the agreement must be fully and clearly described within 2 months.
are submitted to the entrepreneur after the consumer has discovered the defects.
3. Complaints submitted to the entrepreneur will be processed within a period of 14 days from the date of
receipt answered. If a complaint requires a foreseeably longer processing time, the
The entrepreneur responded within 14 days with a confirmation of receipt and an indication of when
the consumer can expect a more detailed answer.
4. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the
dispute resolution.
5. In case of complaints, a consumer should first contact the entrepreneur. The online store is currently not
affiliated with a quality mark with a dispute committee.
6. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur agrees otherwise in writing.
indicates.
7. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its discretion,
replace or repair delivered products free of charge.
Article 15 - Disputes
1. Agreements between the entrepreneur and the consumer to which these general terms and conditions apply
exclusively Dutch law applies. Even if the consumer resides abroad.
2. The Vienna Sale Convention does not apply.
Article 16 - Additional or different terms
Additional or deviating provisions from these general terms and conditions may not be to the detriment of the
consumer and must be recorded in writing or in such a way that it can be used by the consumer
can be stored in an accessible manner on a durable data carrier.
